Pre-Order Guide
Contents
About Pre-Order Items
Each item is carefully handcrafted by our artisans, and therefore the quantity available at any one time is limited.
For this reason, certain items are offered as pre-order items and may require additional time for delivery.
We appreciate your understanding and patience, and we hope you will look forward to the arrival of your order.
▼ Important Notes for Placing a Pre-Order (Cart System)
Due to our website’s system specifications and to ensure reliable delivery, the following items cannot be placed in the same cart.
We apologize for the inconvenience and kindly ask that you place and complete separate orders, including payment, for each applicable item listed below.
- Items with different pre-order categories
Items labeled with different [Pre-order Categories] in their product names (e.g., [Pre-order A], [Pre-order B]) cannot be added to the same cart.
Example: Please place separate orders for [Pre-order A: Arrival in Month XX] and [Pre-order B: Arrival in Month XX]. - In-stock (regular) items
Pre-order items and regular in-stock items (available for immediate shipment) cannot be placed in the same cart.
▼ Shipping of Pre-Order Items
If you order multiple items within the same pre-order category (e.g., all [Pre-order A] items) in a single order, they will be shipped together based on the latest arrival date among the items in that order.
Example:
If you place an order containing both of the following items at the same time:
- [Pre-order A: Expected Arrival early-May] Item 1
- [Pre-order A: Expected Arrival mid-May] Item 2
→ Both items 1 and 2 will be shipped together once both items have arrived in mid-May.
Important Notice:
If you would like to receive Item 1 as soon as it arrives, please be sure to place separate orders for each item.
Each order will be processed and shipped separately, and shipping fees will apply to each order.
▼ Common Pre-Order Policies
- Cancellations & Changes
As a rule, we are unable to accept any cancellations, additions, changes, or order combinations once an order has been confirmed. - Payment
The following payment methods are available: Credit Card and PayPal.
When paying by credit card, payment will be processed immediately upon order confirmation.
It is the customer's responsibility to review this page periodically for any updates and changes.
We do not accept returns or exchanges due to customer preferences.
In the unlikely event that the delivered item is damaged, defective, or incorrect, please contact us within 7 days of receiving your package.
Email: staff@cohana.style
● For details regarding orders not covered above, please refer to the Shopping Guide.
