|Overseas Shipping Fees||Overseas shipping fee is determined by country, region, and weight.
The weight includes not only the product, but also tare, shipping materials, etc.
When you check out, the system will calculate the shipping fee based on the total weight of the items in your shopping cart and the address you have registered.
Delivery company: DHL
|Japan Domestic Shipping Fees||・Japan domestic EXCEPT Hokkaido and Okinawa 550 yen (tax included)
・Hokkaido 880 yen (tax included)
・Okinawa 1,650 yen (tax included)
These prices above are for one order to one shipping address.
If your purchase is more than 11,000 yen (tax included), Japan domestic shipping fee will be free.
Delivery company: Sagawa
|Bank Transfer||Sorry! Not available for international customers|
|Cash on Delivery||Sorry! Not available for international customers|
|Credit Card||It is a credit card payment using the PayPal service. You can use it without a PayPal account. If you have an account, you can make a smooth payment without entering card information.|
|Delivery Service Business Days||We ship our products Mondays through Fridays.
Please note that we are closed on Saturdays, Sundays and holidays.
|Availability of International Delivery||We are currently unable to deliver to
If you would like to confirm the availability of other international deliveries, please contact us through the contact form.
Notes on International Shippings
|・The amount to be paid when purchasing is the total amount of product purchase price and shipping charges.
In addition to the amount, after the shipping, import taxes, VAT (Value Added Tax), and customs fees may be required. In such cases, you will be responsible for the cost.
・We are not liable for any failure to deliver the product, as long as we have completed all reasonably necessary delivery procedures.
・We reserves the right to suspend or discontinue the operation of the overseas delivery service, change the contents of the overseas delivery service, or change all or part of the information posted on the overseas delivery service website without prior notice.
・Delivery may be delayed due to delivery status.
Cancellations, Returns, and Exchanges
|Cancellations||We cannot accept order cancellations after the product has been shipped.|
|Returns and Exchanges||The product can only be returned or exchanged if you contact us within 7 days of receiving the product.
Please check the conditions of return and exchange before contacting us at the following address.
Please send us an email with pictures of the defective item.
|Conditions for Returns and Exchanges||・In case the product is faulty or defective.
・In case the product received is different from what you ordered.
※We do not accept returns or exchanges for products that have been used or damaged by the customer.
※We do not accept returns for reasons other than defective or damaged products and shipping errors.
In Case of Refusal or Inability to Receive the Order
|In the case of long term absence, refusal to receive the package, address unknown, etc., the delivery company will keep the package for 7 days after it arrives at the delivery store, regardless of the reason.
After the storage period has expired, the package will be returned to us.
Please make sure to receive your package within this period.
Even if you do not receive your order, you will still be charged for the delivery once the shipment is completed.
Please note that in addition to the shipping fee, you will be charged the shipping fee that we paid for the return shipment.
If you do not receive your order, we may not be able to accept your order in the future, so please be sure to receive your order.
To Customers who can not receive our emails
|■ In case an incorrect e-mail address is registered for the initial registration
There may be an error in the domain name you have registered. Please make sure that your e-mail address is correct.
■ Interference by security and antivirus software
Depending on your settings, our emails may be considered junk mail (spam). Please check your spam folder or delete folder to make sure emails from Cohana are not in there.
If you have the option of specifying the sender, please register an e-mail from "email@example.com" as the domain to receive e-mails.
■ In case the capacity of your mail server is full
Please check the capacity of your mail server to ensure that you will be able to receive emails.
If you still do not receive the emails from us after checking and changing the settings, please contact us again using the contact form on the following page.
The inquiry form is Here.