Wholesale Terms & Conditions

These Terms & Conditions set out the conditions governing ordering, payment, shipping, and other aspects of your wholesale account. Please read them carefully before placing your order. By placing a wholesale order, you agree to be bound by these Terms & Conditions. Going forward, these Terms & Conditions apply to all wholesale account holders.

※ We reserve the right to modify these Terms & Conditions at any time. Updated Terms will be posted on this page with a revised effective date.

1. Wholesale Account Registration

Eligibility

Wholesale accounts are available only to businesses approved by Cohana. Your wholesale account is issued solely to the approved business and may not be transferred, assigned, shared, or used by any third party. Unauthorized resale, account sharing, or use of the account under another business name is strictly prohibited.

Account Review and Eligibility

Each year on February 1, Cohana may review wholesale accounts that have had no orders during the previous 12-month period, from February 1 through January 31. Based on this review, Cohana may suspend or terminate the account's wholesale status, and re-approval may be required to reactivate wholesale account status and eligibility for wholesale pricing.

In addition to the circumstances described above, Cohana may suspend or terminate a wholesale account if: (i) the account holder violates any provision of these Terms & Conditions, or (ii) Cohana reasonably determines that continuing the wholesale relationship is not appropriate for any other reason.

Updating your account information

Please notify us promptly of any changes to your business information, including your company name, contact person, address, contact details, or approved sales channels. Failure to provide updated information may affect your wholesale account status or order processing.

2. Pricing, Ordering & Payment

  • Wholesale pricing is confidential and available exclusively to approved wholesale partners. Please do not disclose wholesale pricing or pricing information to any third party.
  • All prices and invoices are issued in U.S. Dollars (USD).
  • Orders are accepted subject to product availability at the time the order is placed.
  • Please review your order carefully before placing it. Once payment has been completed, orders cannot be changed or cancelled except at Cohana's sole discretion (see Section 5).
  • A Minimum Order Value (MOV), as specified in the Wholesale Price List, applies to all wholesale orders. Orders that do not meet the required MOV may be subject to adjustment or may not be accepted. The Wholesale Price List may be revised by Cohana at its discretion. Shipping charges and any additional fees (including insurance) do not count toward the MOV.
  • The applicable exchange rate and any overseas transaction fees are determined solely by your card issuer or payment provider, and Cohana has no involvement in or responsibility for them.

Payment

Payments are processed securely through PayPal Checkout. A PayPal account is not required — you may also pay using most major credit cards.

Payment is authorized and captured at the time your order is placed.

Wholesale Pricing Conditions

To receive wholesale pricing, please make sure the following conditions are met before completing your order:

Log In Before Ordering

Please make sure you're logged in to your wholesale account before placing your order. If you're not logged in, your order will be charged at standard retail pricing (see Section 5 for how price differences are refunded).

Products Not Eligible for Wholesale Pricing

Some products — including limited-edition items available exclusively through the Cohana Online Store or our Nihonbashi store — are not eligible for wholesale pricing and will be charged at the standard retail price. Please check the pricing shown on each product page before completing your order.

※ If a refund is due because standard retail pricing was applied in error (for example, due to being logged out), please contact us within 7 calendar days of delivery. You may choose your preferred refund method, and applicable payment processing fees will be deducted from the refund, as described in Section 5.

3. Shipping

  • International wholesale orders are shipped via DHL Express.
  • Orders are shipped within 5 business days of payment confirmation. Actual transit times depend on the carrier and are outside our control, and we do not guarantee a specific delivery date.
  • DHL will handle customs clearance where applicable; however, all import duties, taxes (including VAT/GST where applicable), customs clearance charges, DHL disbursement or handling fees, and any other import-related charges are the sole responsibility of the recipient (the wholesale customer).
  • Shipping insurance is available upon request. If selected, the insurance premium will be charged separately.
  • We are unable to ship to P.O. Boxes or APO/FPO addresses.
  • Once goods are handed over to the carrier, risk of loss, damage, or delay transfers to the wholesale account holder.

4. Customs Duties & Import Compliance

The wholesale account holder is the Importer of Record (IOR) for all shipments.

  • Wholesale prices and shipping charges do not include import duties, customs duties, import taxes, VAT, GST, customs clearance fees, brokerage or disbursement fees, or storage charges. All such charges are the sole responsibility of the wholesale account holder.
  • The wholesale account holder is responsible for ensuring compliance with all applicable import laws and regulations in the destination country, including product regulations, labeling requirements, permits, certifications, and safety standards.
  • Cohana is not responsible for any delays, customs holds, seizures, disposal, refusal of entry, or other consequences resulting from non-compliance with local import requirements. We strongly recommend confirming all import requirements with your customs broker or local customs authority before placing your first order.
  • If a shipment is returned to Cohana due to unpaid duties or taxes, refusal of delivery, failure to complete customs clearance, or an unsuccessful delivery attempt, all resulting costs, including the original shipping charges, return shipping charges, customs duties, taxes, customs clearance fees, storage charges, and any other related expenses, will be deducted from any refund due or invoiced separately if necessary. If the refund amount is insufficient to cover these costs, or if no refund is due, Cohana will invoice the wholesale account holder separately for the remaining amount, which must be paid within 7 calendar days of the invoice date.

5. Order Changes & Cancellations

Once payment has been completed, orders cannot be changed, cancelled, combined with other orders, or split into multiple shipments, except at Cohana's sole discretion. Please review your order carefully, including quantities, product selections, and shipping information, before completing payment.

If Cohana approves an order change or cancellation at its sole discretion, any payment processing fees and other fees or costs incurred by Cohana in connection with the change or cancellation will be non-refundable and borne by the customer.

If a refund is due, you may choose one of the following options.

  • Option 1: Refund to Your Original Payment Method — Refunded to the payment method used at the time of order.
  • Option 2: Gift Card for Your Next Purchase (Cohana Online Store Only) — The price difference will be issued as a gift card, redeemable only on the Cohana Online Store.

6. Product Inspection, Damages & Claims

Please inspect your shipment promptly upon delivery. If you discover a manufacturing defect, shipping damage, missing items, or an incorrect shipment, please contact us at staff@cohana.style within 7 calendar days of delivery and provide the following:

  • Order number
  • Photos of the affected product(s)
  • Photos of the outer shipping carton, including the shipping label
  • A description of the issue

Claims submitted after 7 calendar days of delivery, or products returned without Cohana's prior authorization (including by email), may not be accepted.

Except in cases of defect, damage, shortage, or incorrect shipment as described above, returns are not accepted, including returns or exchanges due to a difference in appearance, color, or impression from what was expected.

7. Resale & Brand Guidelines

Wholesale products are intended for resale only through the sales channels approved by Cohana. Sale of wholesale products on any online marketplace (including but not limited to Amazon) requires Cohana's prior written approval.

The wholesale account holder must not engage in pricing, promotional activities, advertising, or use of the Cohana name, logo, or other brand assets in any manner that may damage or diminish the reputation or value of the Cohana brand.

Cohana grants the wholesale account holder a non-exclusive, non-transferable license to use Cohana's trademarks and product images solely for the purpose of selling Cohana products through approved sales channels. The wholesale account holder may not alter, edit, or modify such images or trademarks, and may not use them for any purpose other than the resale of Cohana products.

If Cohana determines that these Brand Guidelines have been violated or that any activity may adversely affect the Cohana brand, the wholesale account holder must promptly correct, modify, or remove the relevant pricing, content, advertising, or other materials upon request. Failure to comply by the specified deadline may result in the suspension or termination of the wholesale account without prior notice, at Cohana's sole discretion.

8. Confidentiality

The wholesale account holder must keep confidential all non-public information provided by Cohana, including wholesale pricing, discount structures, and other confidential business terms, and must not disclose such information to any third party without Cohana's prior consent.

The obligations under this Section 8 will remain in effect for 3 years following the termination or expiration of the wholesale account holder's account.

9. Force Majeure

Cohana shall not be liable for any delay, non-delivery, or failure to perform its obligations under these Terms resulting from events beyond its reasonable control, including but not limited to natural disasters, earthquakes, floods, fires, war, acts of terrorism, pandemics, strikes, transportation disruptions, or governmental actions.

10. Contact Us

Email: staff@cohana.style

Business hours (Japan Standard Time): Monday–Friday, 9:00 AM – 5:00 PM, excluding Saturdays, Sundays, Japanese national holidays, and company holidays.

If you have any questions not covered in this guide, please don't hesitate to contact us at staff@cohana.style.