FAQs

Q. How do I know shipping fees for my order?

Overseas shipping fee is determined by country, region, and weight. The weight includes not only the product, but also tare, shipping materials, etc.
When you check out, the system will calculate the shipping fee based on the total weight of the items in your shopping cart and the address you have registered.

Q. How long does it take until my order is shipped?

Orders placed by 10:00 a.m. JST can be shipped on the same day. Orders received after that time will be shipped the next day.
Orders received on weekends and holidays will be shipped on the next business day.

Q. How long does it take to receive my order?

Arrival of package is approximately one week after the order is placed. It may take a little more or less depending on where you live.
Please note that if your package is stopped at the customs clearance, it may take longer than that.

Q. Can I use a P.O. Box as my mailing address?

Sorry. No, you can't.
Our shipping company, DHL, does not accept P.O. Boxes for shipping addresses.
Please provide us your actual address so we can deliver your order to you.

Q. My order is for a gift. Can you please take out the invoice?

Sorry. No, we can't.
please note every international shipping is required to clarify the contents so it is impossible to hide what contents are and their prices.

Q. Can I change my order?

You can make changes to your order before the order is shipped. Changes cannot be accepted after the order has been shipped.
Please inquire through the form.

Q. Can I cancel my order?

You can cancel to your order before the order is shipped. Cancels cannot be accepted after the order has been shipped.
Please inquire through the form.

Q. Can I reserve products?

Sorry. We do not take reservations.

Q. What is the additional charge that I am asked to pay?

The amount to be paid when purchasing at our online store is the total amount of product purchase price and shipping charges.
In addition to the amount, after the shipping, import taxes, VAT (Value Added Tax), and customs fees may be required. In such cases, you will be responsible for the cost.
Please note that personal importation always involves the possibility of additional payments required by your country.

Q. Do you offer a maintenance service to resharpen scissors?

Maintenance service is available for some scissors, but is limited to Japan domestic due to shipping costs.
We recommend to consult your local specialty for re-sharpening.

Q. I lost the sheath of my Cohana scissors. Can I buy just the sheath?

Sorry. We do not sell the sheaths separately from the scissors.

Q. How can I sign up for newsletters?

You can easily sign up for our newsletter by entering your e-mail address in the form at the bottom right corner of the online store or the pop-up newsletter sign-up form.


Q. How can I unsubscribe newsletters?

You can unsubscribe from our newsletters by simply clicking on the "Unsubscribe" link at the bottom of each newsletter you receive via email.